When Patients or Employees File Complaints: What Dentists Need to Know

Beyond our primary goal of protecting patients and employees from transmissible disease, there’s another crucial consideration: the potential for patients or employees to weaponize agencies like the Department of Public Health, OSHA, or your state dental board as a form of retaliation against you or your practice. While this is thankfully rare, it’s essential to be prepared for the potential challenges such situations might bring. Joining us today to shed light on this topic is Dr. Karson Carpenter, a dentist and expert consultant on infection control and OSHA compliance in the dental setting. Dr. Carpenter is the founder and CEO of Compliance Training Partners, a company dedicated to helping dental practices stay compliant and navigate investigations related to infection control violations.