Episode 592 · August 15, 2024

How Your Practice Can Deliver a World-class Customer Experience

How Your Practice Can Deliver a World-class Customer Experience

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Featured Guest

Ella Mullokandova, RDH, BSDH

Ella Mullokandova, RDH, BSDH

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RDH, BSDH

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Ella Mullokandova, RDH, BSDH is a Co-founder of Converge Dental and a practicing dental hygienist. She graduated with a Bachelor of Science in Dental Hygiene from the University of Missouri, Kansas City in 2004 and has extensive experience in implant, cosmetic, general, oral surgery, and periodontal dentistry. She enjoys learning and understanding business operations of all aspects of a dental practice and emphasizes the importance of shared leadership for practice success. She finds great satisfaction in guiding and inspiring teams to transform their practices into happy, productive, stress free, profitable, and constantly growing environment with an emphasis on providing exceptional customer experiences. Ella routinely attends classes and seminars to stay up to date with latest advancements and technology. She is excited to see how technology is transforming dentistry today.
On a more personal note, she is fluent in Russian and understand several other languages. In her free time, she enjoys spending time with her husband and three kids: hiking, dancing, baking, and simply acting silly. She also loves to travel and see the world! You can contact her at Ella@convergedental.com

Episode Summary

Every day, as a dentist, hygienist, or an assistant, you go to the office and do the best you can to provide top notch patient care. But even though you may be providing the best clinical care, does the patient feel special and are they likely to leave the office thinking, wow, I am so happy I found this dentist. In this episode we'll be talking about the customer experience... and how your practice can deliver a world class customer experience that will be instrumental in growing your practice. Our guest today, Ella Mullokandova, has over 16 years of experience as a dental hygienist and is co-founder of Converge Dental.

Keywords

dentaldentistViva Learning OriginalsPractice Management

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